Office POLICIES
POLICIES:
We would like to thank you for choosing Emana Medical for your medical and aesthetic needs. As one of our clients, we would like to keep you informed of the current office and financial policies.
BOOKING:
To make an appointment, please contact us directly by calling 310-878-4321. A $150 deposit is required for new clients when booking for any service and will be applied to the services rendered during your initial visit. Recurring clients will not have to pay a deposit but will be required to have a credit card on file. Emana Medical upholds this deposit policy in an effort to continue maintaining the utmost quality and services we provide. When using a 3rd party company or individual to book your appointment for you, you will still be held to the same policies set forth in this agreement.
Please be advised that any questions answered by reception and non-medical staff is not to be considered as medical advice. When speaking to anyone other than Dr. Eman or a qualified health professional, the conversation is not to be considered medical advice. Our staff is trained in answering basic questions about treatments and services, however they cannot make any personal recommendations pertaining to your case. Please do not try to seek medical advice from our reception or non-medical staff and wait for your appointment to ask any medical questions.
CANCELLATIONS:
Your appointment is reserved exclusively for you. We require a 24-hour notice for canceling or rescheduling any appointment. Appointments scheduled for Monday must be canceled/rescheduled by 3 pm on Friday in order to avoid cancellation fees.
Missed appointments represent a cost to us, to you and to other clients who could have been seen in the time set aside for you. There is a charge of minimum of $150.00 for missed or late cancelled appointments. Missed or late cancellation of an appointment is subject to a charge based on the amount of time and the treatment that was scheduled, ranging from $150 to the full cost of the treatment that was scheduled, to the discretion of the clinic. Excessive abuse of scheduled appointments may result in discharge from the practice. Deposits made are non-refundable for missed appointments or cancellations made past the 24-hour window prior to your scheduled appointment. By scheduling an appointment, you are agreeing to our cancellation policy.
LATE POLICY:
Our scheduling is designed to allot the correct amount of time to complete your service. Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.
Depending on the treatment, if you are late over 15 minutes, our providers reserve the right to cancel your appointment if they are unable to accommodate you due to cutting into other patient appointments, and your credit card will be charged accordingly. We value and respect our clients’ & practitioners’ time and appreciate your understanding regarding our booking policy.
APPOINTMENT REMINDER POLICY:
All scheduled appointments will be confirmed 1-2 days in advance by telephone, text, or email. We also recommend that you schedule future appointments in advance to ensure your preferred time is available as appointments fill up quickly.
GUESTS/PETS:
We ask respectfully, that you do not bring any guests to your appointment, including your pets or children. We work with sharp instruments and chemical solutions, and would want to avoid accidents involving other guests, children, or pets. We want all our patrons to be comfortable and safe during their experience at Emana Medical. Also, oftentimes guests tend to hijack your appointment by asking questions related to themselves; and we ask that if anyone you know would like a consultation, to establish as a patient and schedule alongside your appointment if you desire. Please plan accordingly for pets or childcare during your service. Patients bringing their pets to an appointment will be subject to cancellation upon arrival and will lose their deposit. Our waiting room is currently open to booked clients only. Thank you for your understanding.
If a guest is accepted into your appointment time to accompany you, we will need to collect their personal information and ID card to enter into the system. The guest may be required to sign a non-disclosure agreement and or a copy of our office policies for us to protect our privacy and trade secrets. There is absolutely no filming or photography allowed by any guest before, during, or after the patient’s experience in our clinic; this includes but is not limited to: our products, devices, treatment rooms, waiting room, hallways, supplies, techniques, treatments, office-use medications, staff, etc…
When you allow a guest to accompany you at your treatment, you are releasing us from any privacy concerns or HIPAA with respect to that individual. It is and will be implied that you are allowing your medical information to be shared with that individual just by he/she/them being present and/or if they at any point become involved in the decision making or your treatment. Furthermore, if you scheduled or managed your appointment via a third party and then choose to have that third party individual communicate with us before, during or after your treatment, then the same release of privacy and HIPAA applies to that individual as well.
ADHERING TO SCHEDULED TREATMENTS:
Patients must book their services accordingly. Unless recommended by one of our providers, holding off on any services you book for will subject you to a service overbooking fee that will be determined accordingly at the time. For example, booking Botox and Fillers, and then deciding during your appointment that you would only like to do Botox is unfair to our business, as other clients would have been booked during that lost time. Furthermore, book accordingly before an important event or date, as we are not responsible if you bruise or swell. If you decide to not do the service you booked for because of an upcoming event that you booked too close to, you will be charged for that lost time, as another client could have been seen during that time.
FINANCIAL POLICY:
We do accept Care Credit and depending upon the amount you spend–you can get up to 6 months of 0% interest on your services. Must bring two forms of ID if making a purchase with Care Credit and the Care Credit account must be in your name or we need to have the owner of the account consent to purchase. If you would like to apply for a credit card, please click here to apply.
Aesthetic procedures are considered “elective” and payment is your responsibility. Your insurance will not be billed for aesthetic procedures, even if you believe they may be covered. Any expenses which may be incurred by medical care you elect to receive outside of this office, such as, but not limited to dissatisfaction of your treatment outcome, will be your sole financial responsibility. If a touch-up treatment is requested/required, you will be responsible for the full cost of that additional treatment. You may request a price quote before treatment. Payment in full for all treatments is required at the time of service and is non-refundable. By paying with a credit card, you hereby certify that you are (1) an authorized user of the credit card, (2) you authorize the Clinic to charge the amount agreed upon to your credit card, and (3) if the charge is declined or reversed by the credit card issuer or network, you agree to pay the Clinic a service charge and to reimburse the Clinic for all reasonable costs of collection. Presenting any form of payment in which you are not an authorized user may be considered fraud and subject to law enforcement notification and prosecution.
If an individual other than yourself is paying for your treatment, we will need that individual’s full contact information and a copy of their ID. In that event, you and that individual both agree and accept the full financial and office policies set forward in this agreement and acknowledge that there are no refunds, as outlined.
Furthermore, you and any other paying party agree to not create or pursue a dispute or chargeback with your credit card company, as you understand that when we collect payment, we are collecting it in good faith in return for a service you knowingly elected to have without force or coercion, or a product you electively purchased. You also understand that trying to threaten the facility or provider with a negative review or a lawyer for a refund by is considered extortion and will be legally pursued by us to the full extent of the law.
RESULTS:
We pride ourselves on customizing treatments tailored to each patient and avoid the cookie-cutter approach. All treatments and procedures are carried out to the highest possible standard at Emana Medical, however, sometimes outcomes do not meet patients’ expectations. Please be aware that full correction is important, and that follow-up touch-ups/treatments may be needed to maintain full effects. With any non-surgical procedure, there is no guarantee of the outcome, and it is at the patient’s own risk that these procedures are undertaken as stated in the written consents as well as any other verbal/oral discussion between the provider and the patient.
Though good results are expected, the possibility and nature of complications cannot be accurately anticipated and there can be no guarantee as expressed or implied either to the success or other results of treatment. We always tell our patients to expect bruising or swelling, and if it does not happen to you, that is a bonus but does not mean that you will never bruise or swell.
Be advised that results and duration of treatment are dependent on many factors including but not limited to age, sex, tissue condition, general health and lifestyle conditions, and sun exposure. Because of this, clinical results will vary per patient, and you will not be guaranteed a set time that any treatment outcome will last.
Before and After photos are taken to help show you treatment progress. Photos are not a measure of actual results, however they are intended to be a reference when tracking progress.
Before a service is performed, please consider all the required protocols and side effects. Be sure to follow all pre and post-care instructions carefully, understanding that this is essential for the success of your outcome. We are committed to client satisfaction and are available to answer any questions or concerns you may have regarding the services we offer before purchase.
SERVICE RETURN POLICY:
All treatments and packages are non-transferable and non-refundable and expire one year from the purchase date. Any unused services in your package will not be refunded.
MEDICAL GRADE PRODUCTS RETURN POLICY:
Our medical-grade hair and skin care products have been curated by top leaders in the industry and specially formulated to meet the standards we desire for our patients. We feel they are amazing and we think you’ll enjoy them just as much. We do not accept any returns or exchanges on any products for any reason. Some exceptions may apply. Please call our office with any issues.
PRICES & PROMOTIONS
Pricing is custom, as each procedure and beauty plan is tailored by Dr. Eman and/or her staff. A custom quote will be provided to you during the time of consultation, and prices are honored up to 30 days from that date.
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, spa menu, and/or flyers updated accordingly, please note that prices, services, offers, specials, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
By purchasing a service using a discount, you are in exchange agreeing to have your treatment filmed/photographed. Your filmed content and before & after photos are to be used at our discretion for advertising and promotional purposes on our website and social media outlets. Also, promotions and discounted packages will be scheduled with our mid-level providers. Should you require Dr. Eman to perform your treatment, the price will be different. All services performed by Dr. Eman Abdallah will be customized and priced by her before or at the time of your visit.
PERSONAL BELONGINGS
Personal belongings are the full responsibility of the patient and should be always kept in your possession. Emana Medical is not responsible for lost or damaged items.
PROVIDER REQUESTS:
OUR RIGHT TO PRIVACY:
Unless a specific agreement/collaboration is set into place between Dr. Eman and the patient/guest regarding photographing/filming a specific treatment for social media, there is absolutely no filming or photography allowed by any patient or guest of a patient before, during, or after the patient’s experience in our clinic. This includes but is not limited to our products, devices, treatment rooms, waiting room, hallways, supplies, techniques, treatments, office-use medications, staff, etc… This statement serves as a non-disclosure agreement.
All of our common areas including our waiting area, hallways, and reception are under 24-hour video camera surveillance.
INFORMED CONSENT / CONSENT FORMS:
By electively attending your appointment and receiving a treatment by one of our providers, you are responsible to inquire about any potential risks and/or side effects that may occur if you are unaware of them. You will have pre and post care instructions available to you before your appointment and it is your responsibility to request them in the event that you did not receive them. In most cases, written consents are provided to you in order to inform and warn you of possible risks, side effects, alternatives, etc…
A verbal discussion between you and your provider just before your treatment also serves as informed consent and warning in which you understand that you are electively undergoing the discussed procedure and are making a conscious effort to go forward with your treatment regardless of a signature.
Any consent form signed after a treatment has been performed also supersedes any lack of prior signed consent forms and serves as a consent for future treatments rendered by our clinic.
OFF LABEL TREATMENTS:
A physician is not required to use medications/products/devices as the labeling suggests. This is called off-label prescribing/use and is specifically provided for by the FDA. Many of the aesthetic and wellness treatments are considered off-label and by scheduling an appointment you are consenting to their use and accept any risks or side effects of off-label medications and treatments, even if they might be serious, for the possible help too, and benefit of, your condition.
FULL DISCLOSURE:
Providers at Emana Medical will only recommend treatments and procedures that will benefit you specifically and which are medically appropriate for you. It is your responsibility as a patient to disclose a full and accurate personal medical history including any and all information regarding medical conditions and my use of medications, drugs, herbs, vitamins, or other supplements of any kind. Failure to do so may affect your treatment outcome and increase the likelihood or severity of complications. Failure to disclose accurate information about my history may be grounds for dismissal from the Clinic. You must disclose if you are pregnant, trying to become pregnant, or breastfeeding to your provider. You must not be under the influence of illicit drugs or alcohol at the time of your visit.
PRESCRIPTIONS:
All patients are required to have an appointment with Dr. Eman Abdallah or our Physician Assistant in order to obtain a prescription. A medical evaluation must be performed and if deemed necessary that you require a prescription medication. All prescribed medications must be monitored on a monthly basis in order to receive any prescription refills. We do not prescribe medications blindly, even if you have been on medication for several months. Things can change, and regular monitoring is necessary to avoid any wrongful use of medications.
INSURANCE PATIENTS:
We accept and are in the network with most commercial PPO insurance plans. Patients may use their insurance for valid medical-related concerns only. All aesthetic/cosmetic services will not be covered by insurance, nor will they be billed to your insurance, as stated above in the financial policy. If you have approval for a cosmetic procedure from your insurance, you will be charged upfront, and you can provide the receipt/superbill to your insurance provider for reimbursement, and our office will have nothing to do with that process.
Please note that any information we obtain about your insurance benefits may not be the most up-to-date and, ultimately, it is your responsibility to understand your coverage and contact your insurance company directly for the most up-to-date information.
It is important that the insurance patient understand how insurance billing works; insurance companies require us to break down every component of your office visit into universal numerical procedure codes and charge for each code. The insurance companies will arbitrarily change, combine, and disallow procedure codes and then apply their company’s individual fee schedule. The result is the insurance company’s determination of “reasonable and customary charges” and bill you for your coinsurance and deductible. If we do not have a contract with your insurance carrier, you are responsible for the amount as well as any deductible and coinsurance.
We are required by all insurance carriers to collect from patients any deductible and copayment or coinsurance amounts. Copays are to be collected at the time of the visit. In some cases, if you have a deductible, we will determine the estimated charges for which you will be responsible and collect that amount plus your copay, if applicable, at the end of your visit.
POP-UPS AND OUT OF TOWN PATIENTS
Patients seeking treatments from Dr. Eman Abdallah and/or her affiliates during a Pop-Up when she is offering her services for a limited time in that geographical region understand that if any in-person follow up care will be necessary, that they will need to arrange for travel to Dr. Eman Abdallah or seek follow up care from another provider in their area.
For any patients visiting Dr. Eman Abdallah and/or affiliates from outside of our clinic area, you understand that there will be challenges with immediate follow up and that you will need to seek care from another provider in your area or arrange for a follow up with Dr. Eman Abdallah.
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RIGHT TO REFUSE TREATMENT:
Emana Medical has the right to refuse treatment and/or dismiss a client from any service at any time. This can be a result of but not limited to excessive scheduling issues, disruptive behavior, mistreatment of our staff, and false expectations from treatments provided. In some instances, you may not be a candidate for certain medical services, and it is at the full discretion of the medical provider to determine whether you are a candidate for any service provided.
*By scheduling an appointment at Emana Medical, you are accepting the policies of our office as stated above.